Why everyone loves SMS for customer support
What’s the secret to a successful business? Put simply, it boils down to giving your customers something to smile about. After all, happy customers will buy more from you and refer you to their...
5 ways SMS helps schools, teachers and parents stay in touch
Teachers today have a lot on their plates. School administrators are super busy, too, and are often dealing with tight budgets. Anything your school can do to lighten the load on teachers and admin...
Tips and templates for success with promotional SMS campaigns
With so many ads, emails, websites and more all clamouring for your customers’ attention, how do you get your brand noticed? What’s the best way to tell your valued customers about sweet new...
5 helpful features of SMS to save you time and money
When you’re flat out running a business, anything you can do to save time and money is a bonus. Double-bonus if it enhances the customer experience, too. SMS ticks all the boxes here. Customers...
Your guide to SMS Two-Factor Authentication (2FA)
There’s no doubt that cybercrime is on the rise. In Australia, the number of reported cyberattacks grew by 13% from 2020 to 2021. A new incident crops up every 8 minutes. As the hackers...
Why SMS is the perfect match for your loyalty program
Let’s start with the facts. Members of customer loyalty programs are 75% more likely to buy something else from you after you’ve given them a reward. Plus, your loyal customers spend 67% more...
4 ways to use two-way SMS to chat with your customers
When it comes to business communication, texting is so hot right now. So hot, in fact, that a massive 85% per cent of smartphone users prefer text messages over emails or calls. Why? Texts are quick...
What, exactly, is an SMS API?
An API is basically a connection between two different types of software. A bit like a translator, it’s there to help the two software platforms talk to each other and work in harmony. When it...
Choosing the right SMS sender ID for your goals
Getting your business to stand out in today’s crowded market takes more than just spending big bucks on billboards. It’s about all the little things you can do to get noticed and build...
How many characters fit in an SMS message?
One of the best bits about SMS? It’s a super-cheap way to get messages out to the masses. And, to make sure it stays as cost-effective as possible for your business, you need to keep your messages...